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Answers about ROOPON membership, partner discounts, giveaway entries, payments, and how winners are contacted — all in one place.

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ROOPON is an Australian savings club. Members get partner discounts and member tools, and anyone can browse our public deals. We also run giveaways, which are separate from membership; each giveaway's terms explain how to enter.

The ROOPON Loyalty Membership is a subscription for partner discounts and member tools. It does not include, earn or carry over entries into any giveaway. Giveaways are separate: one-off packages bought for a promotion include bonus entries into that promotion, and each giveaway's terms explain how to enter.

It's SIMPLE! When you purchase a package, you'll be added to our mailing list. We'll send you regular updates about new discounts, promotions, and giveaways. You can also access all current offers through our web portal.

You can request an upgrade or downgrade in your ROOPON account. It takes effect on your next billing cycle. Changing tier does not add giveaway entries. We don't refund change-of-mind downgrades for the rest of the current billing period; this doesn't affect your rights under the Australian Consumer Law.

A loyalty membership does not include giveaway entries. One-off packages bought for a promotion include bonus entries with your package into that promotion; larger packages include more entries, and more entries means a better chance of winning. Each giveaway's terms explain how to enter. Your account lists the entries you have for each draw.

1) In our ROOPON website, click on the 'Login' button. 2) Enter your email and password. 3) Once logged in, go to the 'Membership' tab and you can view your membership details, including your current tier and available discounts.

Open the ROOPON website and click the Side Menu. Select 'Payment Methods' and then 'Add New Payment Method'. Follow the prompts to enter your new card or account details. You can also remove old payment methods from this screen.

The best way to confirm your participation in promotions is to log into your ROOPON account. All active promotions you're eligible for will be listed in your dashboard. You can also check your email for notifications about new promotions.

No. A loyalty membership is for partner discounts and member tools, and does not include entries. Each giveaway's terms on its giveaway page explain how to enter, and one-off packages bought for a promotion include bonus entries into that promotion.

No. A loyalty membership does not include, earn or carry over entries into any giveaway. One-off packages for a promotion include bonus entries with your package; a larger package includes more bonus entries than a smaller one.

After you enter or buy, you'll receive an email with login details for your ROOPON account. Once logged in, you can view all the draws you're currently entered into, as well as your number of entries in each.

When you sign up with ROOPON, you provide your contact details. If you win, we'll contact you via the email address or phone number associated with your account. Always ensure your contact information is up to date in your account settings.

Winners are selected at random from all valid entries in that draw. Each giveaway's terms explain how to enter. Your account shows your entries.

ROOPON will never contact you directly via social media to register for a prize. If you receive such a message, it's likely a scam. Always verify promotions through our official website. If in doubt, contact our customer support team.

You must be 18 or over and an Australian resident (excluding South Australia) to enter. Each giveaway's terms set out the full eligibility rules, so always check them before you enter.

Yes. You must be 18 or over to hold a ROOPON account or membership and to enter our giveaways.

You can cancel online at any time: log in, go to Membership and follow the prompts. Payments stop and you keep access until the end of the period you've paid for. There's no cancellation fee. We don't refund change-of-mind cancellations, including part periods; this doesn't affect your rights under the Australian Consumer Law.

ROOPON will never contact you on social media to inform you that you've won. We always use the contact information provided in your account. If you receive such a message, it's likely a scam. Always verify any win through our official website or by contacting our customer support team.

ROOPON may be new, but we're driven by a passionate team with years of experience in customer loyalty and rewards programs. We're committed to providing the best possible experience for our members and constantly innovating to bring you exciting new offers and opportunities.

On this page

What is ROOPON?What is the ROOPON Loyalty Membership?How do we Access the Discounts and Stay Updated with ROOPON?What Happens if I Upgrade or Downgrade My Membership?How do giveaway entries work?How Do I Access My Membership Details on the Portal?How Do I Update Payment Details or Add a New Card/Account for Direct Debit?How Do We Know We Are Part of the Promotion?Do I have to hold a loyalty membership to enter a draw?Does a loyalty membership include giveaway entries?How Do I Know I am in the Draw?If I Do Win, How Am I Contacted?How Are the Draws Completed? How Can I Ensure I am in the Draw?I have Been Contacted on Social Media to Register to Win a Prize—What Should I Do?Can anyone in Australia Win?Do I Have to Be Over 18 to Participate?I No Longer Wish to Be a Member—How Do I Cancel?I have Been Messaged on Facebook or Instagram Saying I have Won—Is This Real?Who is Behind ROOPON?

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